Mission Support Specialist

DoW SkillBridge Internship Mission Support Specialist (Workforce Management) (9/11)U.S. Customs and Border Protection (CBP)LOCATIONU.S. Border Patrol, New Orleans Sector Headquarters– New Orleans, LAMAJOR DUTIES AND RESPONSIBILITIESServing as a subject matter expert, providing high-level advisory and technical services on intricate organizational functions and work practices pertaining to human resources, including benefits, compensation, policy, and workforce selection and hiring.Providing direct and independent support to the Sector Workers' Compensation Office, handling nuanced and sensitive cases.Interpreting and applying advanced guidelines related to employee workers' compensation/injury benefits, ensuring full compliance with all applicable laws, regulations, and procedures under the Federal Employees' Compensation Act (FECA).Independently processing and managing workers' compensation claims, including proactive case management for complex or high-impact cases.Developing, implementing, and evaluating new or modified administrative program work methods and procedures to enhance service delivery and operational effectiveness.HOW TO APPLYEmail Jeffrey.R.Jack@cbp.dhs.gov with SUBJ: DoW SkillBridge - New Orleans Sector – Mission Support Specialist (Workforce Management) - (GS-09-11) – New Orleans, LA.