Cape Fear Community College

Program: Cape Fear Community College - Telecommunicator Certification Course

Program Description

Who Should Attend: All telecommunicators (sheriffs, police, emergency service centers, highway patrol, etc.) who are employed by or sponsored by an emergency service center. All persons who are employed as telecommunicators under the direct supervision of a sheriff's office are required by the North Carolina Sheriffs' Education and Training Standards Commission to enroll and successfully complete the course. This requirement excludes all telecommunicators that are grandfathered. Course Goals: To present the basic standard operating procedures for telecommunicators and to develop the role and responsibilities of the emergency service telecommunicator. Methodologies: The course employs lecture, discussion, demonstration and practical exercises. Course Requirements: Attendance is required at all class sessions. All practical exercises must be satisfactorily completed and a minimum score of 70% must be achieved on the final Commission-administered written exam. All students confirmed for this course are required to provide a completed Medical History Statement (F-1) and Medical Examination Report (F-2), unless they have been grandfathered by the NC Sheriffs' Education and Training Standards Commission.

Job Description

Telecommunicator / 911 operator

Eligibility

Application, medical and drug screen, records check