Dentsu International

Program: Dentsu International

Program Description

Dentsu is a modern marketing solutions company. Our mission is to help clients progress in a world of change. Businesses rely on our integrated network of agencies and specialized practices to promote meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us.

Job Description

You will report to a manager on your respective assigned team and will use your skills to help us transform our business and make processes more efficient. We will provide service members with valuable civilian work experience through industry specific training and on the job experience. Our opportunities at dentsu are open to hybrid or remote employees. Start your internship on our Service desk to build your technical skills while gaining knowledge of our tools and procedures. Depending on your existing technical skillset or technology area of interest, you may be moved to one of our other Technical groups to finish out your internship.Support and monitor all channels of engagement – phone, chat, virtual agent, self-serve, email. Initiate the procedure for handling detected incidents and help investigate problems and other requests for support. Monitor progress of requests for support and keeps users abreast for support. Includes making initial diagnosis of any problems and advise on known solutions, where applicable, providing information on updates, known errors, changes in availability. Maintain incidents records throughout the life cycle. Respond to requests for assistance by providing information to enable callers to solve simple and routine issues. Maintain accurate log entries of contact with resolution details and follow-up information. Allocates unresolved calls following established escalation procedures. Maintain related logs and advise users of actions taken.